Refund policy

We want you to feel confident shopping with FOURMINT. Please review our returns and refunds policy before requesting a return.

30-Day Returns

You may request a return within 30 days of delivery.

Returned items must be unworn, unused and unwashed, with their original tags and packaging. Items showing signs of wear, washing, alteration or customer-caused damage may not qualify for a full refund.

How to Request a Return

If your return is approved, we will provide the return address and instructions. Please do not return items to the manufacturer or send any items back without contacting us first, as this may delay the processing of your return.

Return Shipping Costs

If a return is due to a change of mind, incorrect size or personal preference, you are responsible for the return shipping costs. The exact cost will depend on the courier service you choose.
If a return is necessary because of our error, or if an item arrives faulty, damaged in transit or incorrect, FOURMINT will cover the reasonable return shipping costs. You will not be required to pay return postage in these circumstances.
Original delivery charges are non-refundable except where required by applicable consumer law.
We do not charge a restocking fee.

We recommend using a tracked postal service and keeping proof of postage until your return has been completed.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, faulty or incorrect. Include your order number and clear photographs of the issue so we can assess the situation and arrange an appropriate refund or replacement.

Some FOURMINT products feature intentional distressed details. Raw or frayed edges, intentional holes, abrasions, fading, washed effects, exposed seams and irregular finishes that are clearly described or shown on the product page are part of the product design and are not considered faults or damage.

If an item differs materially from its product description or images, or has damage beyond its intended design, please contact us for assistance.

Exceptions

Personalised or custom-made products, gift cards and sealed hygiene-sensitive goods that have been opened cannot normally be returned unless faulty or otherwise required by applicable consumer law. Sale items follow the same return conditions as full-price items.

Nothing in this policy affects your statutory consumer rights.

Exchanges

We do not offer direct exchanges. To order a different size, colour or style, please return the eligible item for a refund and place a new order.

Refunds

We will notify you once your return has been received and inspected. Approved refunds will be issued to your original payment method within 5 business days of receiving the returned item.

Your bank or payment provider may require an additional 5–10 business days for the refund to appear in your account.